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How is chatbot market growth changing the customer service & relationship dynamics?

The recent testing of an AI chatbot created by a medical software start-up is an apt instance demonstrating the developments in chatbot market. Tested by the Royal College of Physicians of London and found to be more accurate than general practitioners, this AI chatbot is on its way to making inroads in the chatbot market. Reportedly, while general practitioners have scored an average of 72% in the MRCGP exam, a final test for trainee doctors, the chatbot by Babylon Health scored over 80%.

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